Cityden Group

Located at Professor JH Bavincklaan 3 in Amstelveen, Cityden Zuidas is an aparthotel that positions itself as a hybrid accommodation , combining the freedom of a private apartment with the services of traditional hotels. This particular property, part of the Cityden Group, caters to travelers looking for more than just a room for the night, whether for a short business trip or a longer tourist stay. The aparthotel concept offers guests the flexibility of a private kitchen and more living space, making it an attractive alternative to standard hospedaje options.

The concept: More than a standard hotel room

Cityden Zuidas distinguishes itself by offering fully equipped studios and vacation apartments . Unlike a typical hotel room, guests here have their own cooking facilities, a sitting area, and sometimes even a separate living room and bedroom. This makes it an attractive option for families or travelers who want to avoid the expense and inconvenience of dining out. The facilities are often complemented by hotel services such as a 24-hour reception, a fitness room, and a sauna, offering the comfort of a resort without the full dependency. According to one of the positive reviews, the location offers excellent value for money, especially for those who don't mind the travel time to Amsterdam's city center. The presence of high-speed internet and shops nearby is also considered a plus.

Location and facility benefits

The location in Amstelveen, near the Zuidas business district, is strategic. Although not in the heart of Amsterdam, it offers quick access to both the city center and Schiphol Airport. This can be an advantage for those who want to avoid the hustle and bustle of the city and are looking for a quieter base. The proximity to public transport and shopping centers such as Stadshart Amstelveen is appreciated by many guests. The offered habitaciones , or rather studios and apartments, are modernly furnished. Amenities such as a fully equipped kitchen, a rain shower, and a comfortable seating area contribute to a feeling of "coming home." This type of alojamiento is therefore not comparable to a simple hostel or albergue , but offers a significantly higher level of comfort and independence.

The downside: Significant and recurring complaints

Despite its modern facilities and attractive concept, Cityden Zuidas's image is clouded by a series of serious and persistent complaints from former guests. One of the most alarming issues highlighted in several reviews is the handling of the deposit. Several guests label the establishment a "trap hotel" and warn that the deposit is either not refunded or is refunded only with great difficulty. They mention finding "stupid excuses" to withhold the deposit, making guests feel that their position as tourists is being taken advantage of. This poses a significant financial risk and is a major concern for anyone considering a stay.

Comfort and service: Two pain points

Another fundamental aspect of any type of hospedaje is the quality of the beds. One highly critical review reports that the beds and sofa bed were so "terrible" that guests were forced to find another hotel. The reviewer notes that this is a common complaint, which raises the question of why management doesn't address it. Although the service was described as "excellent" in the same review, this doesn't outweigh the lack of sleeping comfort. This makes choosing this type of apartment , which competes with comfortable hotels and luxury villas , problematic.

There are also reports of disputes regarding the final bill. One guest describes an incident in which he was charged for drinks he claimed he hadn't ordered. Despite his protest, the staff stood firm, forcing the guest to pay to avoid a lengthy argument. Although the other service during his stay was considered adequate, such an incident leaves a bad taste in his mouth and points to a lack of flexibility and customer focus in certain situations.

Final verdict: Who is Cityden Zuidas suitable for?

Cityden Zuidas presents itself as a modern and flexible solution for travelers looking for more than a standard hotel room. The aparthotel concept, featuring spacious studios and apartments complete with kitchens, offers clear advantages for longer stays and for guests who value independence. The location in Amstelveen is ideal for those seeking a balance between accessibility and tranquility.

Potential clients, however, should be well aware of the significant drawbacks. The recurring and serious complaints about non-return of the deposit pose a significant risk. Criticism of the beds' comfort is also a significant factor; a good night's sleep is essential. It's a trade-off between the advantages of an independent establishment and the reported problems. For travelers seeking a carefree stay comparable to a reliable hostería or posada , caution is advised. This establishment is perhaps best suited for the well-prepared traveler who weighs the benefits and is willing to accept the potential risks.