XO Hotels City Centre

XO Hotels City Centre, located on Beursstraat in Amsterdam, occupies a dream location for many travelers: just a stone’s throw from Dam Square, Central Station, and Warmoesstraat. This central location is undoubtedly the hotel’s strongest selling point, as guests can easily reach the city ’s major attractions on foot. However, behind the facade of the ten monumental buildings that make up the hotel lies a reality that varies widely and poses a significant risk to potential customers.

The unpredictability of the rooms

One of the most prominent issues that emerges from countless user reviews is the extreme inconsistency in the quality of the rooms . Where one guest may receive a clean, modern, and comfortable room, another may find a space suffering from serious defects. This makes booking a stay at XO Hotels City Centre something of a gamble. The hospedaje offered ranges from acceptable to downright problematic, an uncertainty that is not befitting of a professionally operating hotel.

Hygiene and maintenance: a persistent problem

Complaints about hygiene and maintenance are numerous and alarming. Several guests report the presence of mold, both in the bathroom and on the bedroom walls. A sour, musty odor and the smell of sewage are also frequently mentioned. These are not merely unpleasant inconveniences; long-term exposure to mold can cause health problems, such as allergic reactions and respiratory problems. Some reviews mention visible moisture on the walls and moldy bedding. Dirty, old carpeting and moldy air conditioning systems that emit a foul odor further contribute to an unhygienic experience. These conditions are unacceptable for any type of paid accommodation , whether a luxury resort or a simple albergue .

Comfort and facilities: substandard for the price

Besides the hygiene issues, comfort is often lacking. There are reports of extremely low ceilings, making it difficult for guests to stand upright, and sagging mattresses that prevent a good night's sleep. The condition of the facilities also leaves much to be desired. A hairdryer or air conditioning unit affected by mold is unusable. Although the hotel is described as a "simple hotel," reviews suggest that basic amenities are sometimes lacking. Some visitors describe the experience as a "glorified hostal ," albeit at a considerable price, which undermines the value for money. Especially in a city with a wide range of accommodations, from vacation apartments to luxury villas , guests expect a certain minimum standard.

The positives: location and staff

Despite the serious criticisms, there are also positive aspects worth mentioning. The reception staff is often described as polite and helpful. Several guests who were given a substandard room received good assistance after complaining and were assigned a different, better room. This demonstrates a certain level of service-mindedness and problem-solving skills, which is a significant plus. However, it also highlights the structural inconsistency: the hotel appears to have both good and very poor rooms and assigns them seemingly at random.

The all-consuming location

The location remains the main reason travelers choose this hotel. For those simply looking for a place to sleep and want to be out and about in the heart of Amsterdam all day, the location can outweigh any potential drawbacks. The proximity to public transportation, shops, and nightlife is a huge advantage. This is a typical posada or hostería for travelers who prioritize location above all else.

Final verdict: Who is this hotel suitable for?

XO Hotels City Centre is a property with two faces. On the one hand, there is the prime location that offers the perfect base for exploring Amsterdam. On the other hand, there is the significant risk of a disappointing experience due to serious shortcomings in hygiene, maintenance, and comfort. The chance of a room with mold, stench, and deferred maintenance is real, as evidenced by a pattern of similar complaints over a longer period of time.

This hotel is potentially suitable for adventurous young travelers or backpackers with a flexible attitude, who are willing to take risks and don't hesitate to file a complaint for a better room. For families, business travelers, or anyone who values a guaranteed clean, comfortable, and worry-free stay , this establishment is not recommended. The unpredictability is too great. While it doesn't offer cabañas or a departamento , one would expect a more reliable standard from a city hotel.